Can't retrieve my account through my e-mail adress.

[WoodsOner]

As the title says I tried to retrieve my account but I would only get :
I know my recovery key and my account name, but I have lost my password.
I know my recovery key and my password, but I have lost my account name.

 

[Dyabl0]

Yes, you cannot do it but you need the recovery key to recover.

 

[WoodsOner]

Then what is the purpose of the e-mail ?!

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Well if Mark or Hani see this explain this sorcery to me .

 

[Give It To Me]

they said you can retrive acc only by rk , and email will be for future use..

 

[Dyabl0]

Yeah, I don't know much about this so I'm sorry.
I think Email does work so they can send you inforation about your account.

 

[Ganges]

how? because I have the same problem

I remember my account, but I do not remember the password :/

 

[Mesmeroo]

Like Hani mentioned in another thread, the recovery with a email will be implented later on.
You still need to recover your account with the recovery key that you gained while making a character.
I hope i helped you in some way.

So note, The email recovery service will be inplented later on...

 

[WoodsOner]

Well Mark if you are not busy can you please hurry this up somehow ?!
It appears that the hacker bought a new recovery key and I can't do anything to retrieve my old account, but if you can help me somehow let me know .

 

[Ganges]

Thanks guys for help

So i'm waiting to adding the account recovery via email :/

 

[WoodsOner]

Bump

 

[Mark]

If you need to retrieve an account using e-mail right now, please contact us at [email protected]. Include account name, character name and the e-mail should be sent from the mail you registered the account with. The account recovery system will probably be replaced to use e-mails this weekend.