TFS 1.X+ Talk with support on CTRL + Z (Later Version)

[Joriku]

Possible to remove the report system on CTRL + Z and replace it with a chat system that connects you to a staff member?
Ctrl + Z (Please wait for gamemaster to resp..)
Once a GM or higher have responded you can talk with him/her. Once it's done, GM leaves the chat and the "ticket" is closed

Things that might be useful:
Help Channel (Chatchannel)

local CHANNEL_HELP = 7
local storage = 456112

local muted = Condition(CONDITION_CHANNELMUTEDTICKS, CONDITIONID_DEFAULT)
muted:setParameter(CONDITION_PARAM_SUBID, CHANNEL_HELP)
muted:setParameter(CONDITION_PARAM_TICKS, 3600000)

function onSpeak(player, type, message)
    local playerAccountType = player:getAccountType()
    if player:getLevel() == 1 and playerAccountType == ACCOUNT_TYPE_NORMAL then
        player:sendCancelMessage("You may not speak into channels as long as you are on level 1.")
        return false
    end

    if player:getStorageValue(storage) > os.time() then
        player:sendCancelMessage("You are muted from the Help channel for using it inappropriately.")
        return false
    end

    if playerAccountType >= ACCOUNT_TYPE_TUTOR then
        if string.sub(message, 1, 6) == "!mute " then
            local targetName = string.sub(message, 7)
            local target = Player(targetName)
            if target then
                if playerAccountType > target:getAccountType() then
                    if not target:getCondition(CONDITION_CHANNELMUTEDTICKS, CONDITIONID_DEFAULT, CHANNEL_HELP) then
                        target:addCondition(muted)
                        target:setStorageValue(storage, os.time() + 180)
                        sendChannelMessage(CHANNEL_HELP, TALKTYPE_CHANNEL_R1, target:getName() .. " has been muted by " .. player:getName() .. " for using Help Channel inappropriately.")
                    else
                        player:sendCancelMessage("That player is already muted.")
                    end
                else
                    player:sendCancelMessage("You are not authorized to mute that player.")
                end
            else
                player:sendCancelMessage(RETURNVALUE_PLAYERWITHTHISNAMEISNOTONLINE)
            end
            return false
        elseif string.sub(message, 1, 8) == "!unmute " then
            local targetName = string.sub(message, 9)
            local target = Player(targetName)
            if target then
                if playerAccountType > target:getAccountType() then
                    if target:getStorageValue(storage) > os.time() then
                        target:removeCondition(CONDITION_CHANNELMUTEDTICKS, CONDITIONID_DEFAULT, CHANNEL_HELP)
                        sendChannelMessage(CHANNEL_HELP, TALKTYPE_CHANNEL_R1, target:getName() .. " has been unmuted.")
                        target:setStorageValue(storage, -1)
                    else
                        player:sendCancelMessage("That player is not muted.")
                    end
                else
                    player:sendCancelMessage("You are not authorized to unmute that player.")
                end
            else
                player:sendCancelMessage(RETURNVALUE_PLAYERWITHTHISNAMEISNOTONLINE)
            end
            return false
        end
    end

    if type == TALKTYPE_CHANNEL_Y then
        if playerAccountType >= ACCOUNT_TYPE_TUTOR or player:hasFlag(PlayerFlag_TalkOrangeHelpChannel) then
            type = TALKTYPE_CHANNEL_O
        end
    elseif type == TALKTYPE_CHANNEL_O then
        if playerAccountType < ACCOUNT_TYPE_TUTOR and not player:hasFlag(PlayerFlag_TalkOrangeHelpChannel) then
            type = TALKTYPE_CHANNEL_Y
        end
    elseif type == TALKTYPE_CHANNEL_R1 then
        if playerAccountType < ACCOUNT_TYPE_GAMEMASTER and not player:hasFlag(PlayerFlag_CanTalkRedChannel) then
            if playerAccountType >= ACCOUNT_TYPE_TUTOR or player:hasFlag(PlayerFlag_TalkOrangeHelpChannel) then
                type = TALKTYPE_CHANNEL_O
            else
                type = TALKTYPE_CHANNEL_Y
            end
        end
    end
    return type
end