I am curious what a one day old user can tell about Therran staff members.
How is it a well known fact if it is the first big project they are running?
Everyone is learning for sure, we needed to sharpen the rules. As we admit, we had more trust in players than we should have had in the first place.
Also there were severe technical issues and bugs that are currently being fixed.
This will evolve and I am confident that a new season with all this being fixed and rolled out, can generate higher player numbers.
Besides all that, I think it is not really hard to just follow common rules. It is not an issue of enforcing rules but an issue of people with bad attitude.
Also by defending racists you do not really make a point for yourself. If people can't handle a very clear reaction on what they do, they should question themselves first.
Constructive feedback for specific situations is very much welcome, directly speaking up is even honorable but it is really easy to spread false information as a small group of people.
Btw, everytime I am logging in (normal EU times), there are at around 10-25 players online

It's quite a small playerbase that really enjoys discovering new dungeons and features.