[Tutorial/Tips] Paypal How to stop players from Winning Chargebacks.

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Saints Anathema

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This is my first ever submission on Otlands.net and hopefully it benefits all the server owners who constantly just get their donations chargebacked over nothing.

Now my tips to server owners have been my own personal dealings with them, in the last 5-6 paypal disputes ive had ranging from

Unauthorized Use(that's a tough one to win)

Item Not Received(another toughie)


First off, Call! them, provide to them you Web-Pin (available on their website) to validate you are who you say you are, and the phone number on your paypal and ofcourse your first/last name.

888-221-1161
(a U.S. telephone number)
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday


(a)Now when i talk to paypal, i always start out with no bullshit. Explain you run a server that people play. People play the server, then after a while they like it enough to keep it on a dedicated host. Then explain that the claim is form a player who has donated to your server and that this is a "common thing among ot servers" and that you allow them to donate, and that you give them items as gifts specificially say "virtual items"... Now by this point if they havent already passed you on to a Investigations specialist, then ask for one.. The main person you talk to after verifying your webpin is useless to you.

Now once your talking to the investiongations girl, hopefully... and not to sound like a dick... that you get a girl. For some reason they are easily sympathetic, guys seem to not give a shit lol.

Now some of you have said a variation of this, so nows the time for my tips.

1) For normal disputes.. if the guy recycles this money on for example Cyntara, to Heltera.. (Eric Crimstock) for example.. (True Story) he chargebacked Red for who knows how much.. (found this out after) then he played mine, then charged me back a mont h or so after... I called paypal, explained he disputed all the charges and that he had just done this with another owner..

in this case i dont know where i won it because of the virtual items, or the fact he had disputed before over the same server and the invesigators common sense played in my favor.

2) Unauthorized Claims.. Now imagine they donate 25, then like 3 days later another 30, maybe another week its another 40... then a month later boom all disputes he quit.. go figure :)

So now call up paypal follow the startup of (a) until you at the investigator, and then tell them everything... then mention that every payment is tagged with a IP... and paypal can easily check to see if the created ip on the account/commonly used ip was the same ip as the disputed transactions... long story short.. you get paid. Depending on if its a credit card it will take longer because paypal has to go to the credit card and show them this as well.

With this i have stopped the chargeback of about 600$ easily?

Good luck.

Rep++ if this helped you at all :)
 
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Red

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Thanks Justin. Had some of this bullshit happen today, I'm gonna try some of it! ;)

Red
 
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Saints Anathema

Saints Anathema

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no problem fellas let me know how the calls go


i currently have 6 open disputes

tyler decker PP-765-874-611 Non-receipt
Dispute
$15.00 USD 8/15/2009 Open 8/15/2009 View
tyler decker PP-765-874-165 Non-receipt
Dispute
$30.00 USD 8/15/2009 Open 8/15/2009 View
tyler decker PP-765-873-588 Non-receipt
Claim
$50.00 USD 8/15/2009 Requiring your action 8/18/2009 Respond
john teves PP-760-708-716 Unauthorized payment
Chargeback
$30.00 USD 8/8/2009 Being Reviewed By PayPal 8/8/2009 View
john teves PP-760-695-013 Unauthorized payment
Chargeback
$30.00 USD 8/8/2009 Being Reviewed By PayPal 8/8/2009 View
john teves PP-760-680-196 Unauthorized payment
Chargeback
$25.00 USD 8/8/2009 Being Reviewed By PayPal 8/8/2009 View
originally was 9 from a total of 3 people.. was awarded 3 out of 9 so far...

was told john teves, im waiting on IP's to be matched...

and Tyler, im geting it back because in his speech of what happened, he said he had recieved the items, and that it was his later actions of selling exp that got him banned (after 3 verbal warnings) "Paypal doesnt deal with such small details" they care about you paid, you received...
 

Red

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Must you really CALL PayPal? And if so, you should provide numbers :thumbup:
 

Slain

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dude your a genius :D this fkin helps soo much
 
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Saints Anathema

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I used to deal with their site with the disputes, always trying to be very clear with what was going on.. and its bullshit..

Only call them, and talk to a investigations specialist

and please please!! reply back with the money you save. I will take personal satisfaction in knowing certain people who try to recycle their money get burned..

and if this post has helped you out feel free to rep :)
 

Red

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I was not going to disclose this information until it was over. I had 43 chargebacks (same person) the same day I read this thread, and I used some of the information you provided. Ends up, today PayPal checked their IP logs and I won $600 back :)

<3 Red
 

Slain

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I was not going to disclose this information until it was over. I had 43 chargebacks (same person) the same day I read this thread, and I used some of the information you provided. Ends up, today PayPal checked their IP logs and I won $600 back :)

<3 Red
dont be happy yet lol...same thing happened to me 950$ donor, i won the paypal with proof but good luck with credit card company :O
 

Slain

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well on my old ot this zofax guy donated 950$ claiming he was rich, he got many levels and was very strong in the ot..I enforced PA so its not like it ruined the fun. He was using his moms card and lied about it, she found out tryed to refund paypal, failed because i had screenshots of conversations of him lieng about the donations also family members stealing a credit card actually isnt refundable.
The mom went to the CC company and I didnt want to take it that far because I kind of felt bad so I was out 950$ :/
 

Red

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well on my old ot this zofax guy donated 950$ claiming he was rich, he got many levels and was very strong in the ot..I enforced PA so its not like it ruined the fun. He was using his moms card and lied about it, she found out tryed to refund paypal, failed because i had screenshots of conversations of him lieng about the donations also family members stealing a credit card actually isnt refundable.
The mom went to the CC company and I didnt want to take it that far because I kind of felt bad so I was out 950$ :/
I'm pretty sure it was a donation with PayPal, not cc.
 
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Saints Anathema

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i will, explain what i feel lockjoint means, Imagine the buyer from you says to paypal that he didnt authorize the payment. (bought with creditcard)

so paypal checks the ip's and they go your right RED! this is a bullshit claim heres your money back.. but! the credicard company also has to agree.

Long story short i doubt this will affect you Red, because if this was the case with your dispute you wouldntve gotten the money back unitl the creditcard company agrees thats its a fake claim on his part..


So with disputes involving creditcard companys and paypal they normally take a month. For paypal and the creditcard companys to agree on the claim.


But if you got your cash back, then you got it back :)

Please post names of the people who fraud you, i want to build a List.
 
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Saints Anathema

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oops lmfao i fucked up, i guess i didnt see the 2nd page...

sorry about my post i didnt see the 2nd page, but my post still has a purpose i guess.

@lockjoint for your situation you couldve won, same sitaution happened with me on heltera, over 350$ usd

ive probably won to date, about 2,000$ usd.
from chargebacks.

Self-proclaimed
Chargeback King,
 

Slain

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nah you dont understand dude, you get the money back temporarily but if they file a compalint to the credit card company after they lose with paypal its like a second chance for them, and the credit card companys ALWAYS favor the buyer, paypal says they can try to help you but that is BS. So you get all this money back about 2 weeks later you look at your -900$ balance and be like wtf I already won that back LOL pwned :/

Edit, credit card company and paypal are 2 separate things, the buy can try paypal if fail, he goes to credit card company and 99% chance of win, never heard of someone beat it.
 
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Saints Anathema

Saints Anathema

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that completely blows then dude..

with my situation simliar to yours, i literally just had to be the bigger dick.

because imagine the charges that come from illegally using a credit card online..


is grandma/mom gonna put the kid in jail? because the credit card companys always pay but they tend to bring charges on fraud.
 

Slain

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the cc doesnt want to lose business, and were not even a legit business who do you think will win? I could donate 1000$ to every ot i wanted and promise i would get my money back it would just take a week to process. I would feel like a douchebag but its just how it is. We're not a legit business.
 

Red

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List:

Ryan Sneesby,
jose luis santoyo ortiz,
Jeffrey King,
abel gonzalez,
Cindy Kandow (case I won cause of this thread)

That's all at the moment, I'll look up more later.

Red
 
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Saints Anathema

Saints Anathema

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im going to add it into the top of this thread, and im going to go through all the ones i can find ive won personally,

this list doesnt gaurantee theyre bad people, but i wonder if we will see a trend, but for the most part a list would be a fun thing to keep updated :)
 

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Is it possible for a person to charge back a payment if I already took the money out of the bank?
People donate to me for example, my paypal connected to my debit account, I take the money out.
Can they still charge back?!
 
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