We have noticed a couple of common problems with customers who are requesting site approval for their Tibia server or similar game, so please take note of the following points and make sure they are resolved before continuing:
- Don’t use the word ‘donate’ or ‘donation’ anywhere near the Zaypay payment screens when it’s not really a donation. If after the ‘donation’ the end-user gets an in-game item, it’s a purchase and has to be identified as such. Calling it a donation is considered false advertising and can result in chargebacks by the operators.
- Don’t say how much the points/credits are worth (ie. ‘150 points are 3 EUR’). It’s considered false advertising, because different countries have different tariffs, so just let the payment screens tell the end what they are paying.
- Make sure the text in the Zaypay payment screens are clearly visible. Black text on a dark blue background for instance, is unreadable and not acceptable.
- Make sure you’re linking to your own Price Setting instead of the default one. Failure to do so will result in your users paying someone else instead of you.
- Don’t use the word ‘donate’ or ‘donation’ anywhere near the Zaypay payment screens when it’s not really a donation. If after the ‘donation’ the end-user gets an in-game item, it’s a purchase and has to be identified as such. Calling it a donation is considered false advertising and can result in chargebacks by the operators.
- Don’t say how much the points/credits are worth (ie. ‘150 points are 3 EUR’). It’s considered false advertising, because different countries have different tariffs, so just let the payment screens tell the end what they are paying.
- Make sure the text in the Zaypay payment screens are clearly visible. Black text on a dark blue background for instance, is unreadable and not acceptable.
- Make sure you’re linking to your own Price Setting instead of the default one. Failure to do so will result in your users paying someone else instead of you.
I've gotten this twice now 