PayGol Problem?

[Teddy]

Hello guys, one player from my OT just donated from mexico and buyed for 14 euro but i did only get 0.4 euro
:S?!

- - - Updated - - -

And the player says he wasted 14 euro from the phone :S ? .. so paygol are stealing like 99 % from me ?:S

30 MXN = 14-20 Euro but i only get 0.4 euro

Email from paygol:

you received a payment of 30.26 MXN. Thanks for using PayGol.

Payment description:
Service Id: ********
PIN: ********
Transaction Id: ********
Item: TheDuvbocom
Payment: 30.26 MXN
Custom: ********
Mobile phone: ************
Carrier: Telcel
IP: ***********************

www.paygol.com

 

[Loney]

Of course, the services obtain a lot of money from the donation, you only get a % from the donations, I recommend contenidopago, its worldwide and you get more percent from the SMS donations.

 

[Teddy]

I know but 0.4 euro from 20 EURO ?
That cant be true.

 

[Loney]

Wait, look for another donations in different places, and different carrier, or you got this only on MX?

 

[Teddy]

only on MX and i google it. bugg for Mexico :S ?

 

[Loney]

Maybe is the percent set for Mexico, happened to me sometimes using another systems, for example if someone donates from Venezuela, I receive a less percenet, i don't know why but I can say that's normal.

 

[Teddy]

no i have looked up the % and it wa slike 10-30 %, not over 90 %.

 

[Loney]

I don't think that this is scripting problem, just a paygol problem, you can even ask for support in paygol's website.

 

[Teddy]

Mail sent + added to skype

 

[Znote]

According to google:
30.26 MXN = 1.79 EUR

You got 0.4EUR, thats still like.. 22.3%, not much.