[Paypal] How to win Claims

[Sonical]

Ok, couple days ago someone made 2 "paypal-claims" against me, both of them was made by the same guy.
First he made buyer's dipsutes and wrote 2-3 comment like "I bought points on his site and I couldn't use them because suddenly website went down" (note: I was updating my server and of course the website and server were off.)
Ok then after those 3 comments like this: "I'm sure this was scam of money, and I'd like to get my money back!" the guy escalated those disputes to Claims.

Ok then there was an option called "I can prove tracking information"
Into company box I wrote: WEB SERVER DONATE
And into tracking number box I put: 123456789
Into information box I wrote that I was/am running an Open Tibia (Online Game) Server and website on my computer and I was updating it and that's why the website suddenly shut off.
Next I told them about my Donation System: All the players are able to donate for my server if they want to.
Make sure that they'll know it was a Donation. "If they decide to make a donation, I will give some points to their accounts as a gift." Also make sure that they know you ain't selling points, you give points as a gift!
Then I put link to my donation page where they can see my Terms and Agreements and so on (That page where you make donations).

Ok that's all you have to do when they make a claim.

There are the changes you should do to your website:
When they make a donation, the transaction name must be something like "[yourservername] Donation" you can change it in your paypal script

<input type="hidden" name="item_name" value="YOUSERVERNAME Donate">

Then you have to make terms and agreements.
That's what I use:
* If you do not agree with these terms you are not allowed
to donate.
* Understand that we do not sell items or points, this
is donation.
* If you are under 18 years old you need to have
your parents permission.
* If you lose any donation items or a vip account
you will not get it back.
* Youre not allowed to donate with money that does
not belong to you.
* We have the rights to not give you the items or
vip account status.
* We have the rights to change the terms and agreements
whenever we want.
* We have the rights to modify any of the donation items.
* We have the rights to change the prices whenever we want.
* We have the rights to reset the server whenever we want.
* We do not refund any payments.

paypal.htm
At end of file paste this:

<br>
<br>
<center><font size="5"><b>Before you donate you must accept our <a href="#">terms and agreements</a>.</b></font>
<br>
<br>
<br><TEXTAREA ROWS="18" WRAP="physical" COLS="80" READONLY="true" font-family="verdana">
* If you do not agree with these terms you are not allowed
 to donate.
* Understand that we do not sell items or points, this
is donation.
* If you are under 18 years old you need to have
 your parents permission.
* If you lose any donation items or a vip account
 you will not get it back.
* Youre not allowed to donate with money that does
 not belong to you.
* We have the rights to not give you the items or
 vip account status.
* We have the rights to change the terms and agreements
 whenever we want.
* We have the rights to modify any of the donation items.
* We have the rights to change the prices whenever we want.
* We have the rights to reset the server whenever we want.
* We do not refund any payments.
</TEXTAREA><br>

Also, your website should look like this

Not like this "Item shop" & "Buy Points"

I want to share this information because none doesn't like people who first make a donation and then later on claims that he was buying points and not donating.


Add my reputation if this was helpful for ya ^_^






Another paypal chargebacks/claims tutorial by Saints Anathema
http://otland.net/f258/tutorial-tips-paypal-how-stop-players-winning-chargebacks-47341/

...

 

[Sonical]

No comments I tought that claims are big problem here lol.

 

[Muboz]

Pretty good help, ill use that disclaimer and hopefully I don't get chargebacks If I ever put donations on my server

 

[Peacy]

Nice Very helpful

 

[Mogex]

U A-r-E t-H-e B-e-S-t

 

[owned]

this will be very usefull i hope it works

 

[WTF.Error]

rlx big problem.
I looss 700.

for only 1 player

 

[wohami]

where i post everything,

ist good to know where i need to post the codes and how i chnage ot on webbpage.

 

[krille09]

awesome thread but how do i change shopsystem to donate and get points?

 

[cirtaboy]

Or just force them to donate as a gift in paypal options. That way, they won't be able to do a chargeback.

 

[Sonical]

awesome thread but how do i change shopsystem to donate and get points?

Layout.php edit this line (line ~550)

<a href='?subtopic=shopsystem'>
  <div id='submenu_shopsystem' class='Submenuitem' onMouseOver='MouseOverSubmenuItem(this)' onMouseOut='MouseOutSubmenuItem(this)'>
    <div class='LeftChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
    <div id='ActiveSubmenuItemIcon_shopsystem' class='ActiveSubmenuItemIcon' style='background-image:url(".$layout_name."/images/menu/icon-activesubmenu.gif);'></div>
    <div class='SubmenuitemLabel'><div style=\"color: green;\">\$hop Offer</div></div>
    <div class='RightChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
  </div>
</a>";

To

<a href='?subtopic=shopsystem'>
  <div id='submenu_shopsystem' class='Submenuitem' onMouseOver='MouseOverSubmenuItem(this)' onMouseOut='MouseOutSubmenuItem(this)'>
    <div class='LeftChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
    <div id='ActiveSubmenuItemIcon_shopsystem' class='ActiveSubmenuItemIcon' style='background-image:url(".$layout_name."/images/menu/icon-activesubmenu.gif);'></div>
    <div class='SubmenuitemLabel'><div style=\"color: green;\">Choose your Gift</div></div>
    <div class='RightChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
  </div>
</a>";

and this line (line ~540)

<div id='shops_Submenu' class='Submenu'> 
<a href='?subtopic=buypoints'>
  <div id='submenu_buypoints' class='Submenuitem' onMouseOver='MouseOverSubmenuItem(this)' onMouseOut='MouseOutSubmenuItem(this)'>
    <div class='LeftChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
    <div id='ActiveSubmenuItemIcon_buypoints' class='ActiveSubmenuItemIcon' style='background-image:url(".$layout_name."/images/menu/icon-activesubmenu.gif);'></div>
    <div class='SubmenuitemLabel'><blink style=\"color: red;\">Buy Points</blink></div>
    <div class='RightChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
  </div>
</a>

to

<div id='shops_Submenu' class='Submenu'> 
<a href='?subtopic=buypoints'>
  <div id='submenu_buypoints' class='Submenuitem' onMouseOver='MouseOverSubmenuItem(this)' onMouseOut='MouseOutSubmenuItem(this)'>
    <div class='LeftChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
    <div id='ActiveSubmenuItemIcon_buypoints' class='ActiveSubmenuItemIcon' style='background-image:url(".$layout_name."/images/menu/icon-activesubmenu.gif);'></div>
    <div class='SubmenuitemLabel'><blink style=\"color: red;\">Donate and get Points</blink></div>
    <div class='RightChain' style='background-image:url(".$layout_name."/images/general/chain.gif);'></div>
  </div>
</a>

 

[aenone]

good solution

 

[christiandb]

Or just force them to donate as a gift in paypal options. That way, they won't be able to do a chargeback.

lol they are, this won't help a shit also

 

[Slain]

Or just force them to donate as a gift in paypal options. That way, they won't be able to do a chargeback.

They can still chargeback

 

[RealSoft]

paypal simply suck because the change back system... it doesn't help anyone.
Ok, it maybe help some little gay that was buying some porn tapes on ebay but never got the movies, but for everyone else that is having payment systems or anything with getting money lose on it.

Paypal shouldn't try to care about scammers.. they should try to care about the ones that is selling stuffs and want their money safe.

 

[devianceone]

@up Nobody would have used paypal if they offered poor service for the buyer.

People are selling virtual items that cost you absolutely nothing to make, why is everybody so worried about charge-backs? Yes, you lose money.. deal with it, ban the player and move on. If you purchase a game on Steam and charge back, guess what happens? They take the game back and disable your account.

This is why server owners need to write item tracking systems like my anti-dupe system, so all items bought can be retrieved and your server is not affected. Even after charge-backs, an American (or any country that has a lot of paypal users) will bring more money in then daopay can.

 

[RealSoft]

@up Nobody would have used paypal if they offered poor service for the buyer.

People are selling virtual items that cost you absolutely nothing to make, why is everybody so worried about charge-backs? Yes, you lose money.. deal with it, ban the player and move on. If you purchase a game on Steam and charge back, guess what happens? They take the game back and disable your account.

This is why server owners need to write item tracking systems like my anti-dupe system, so all items bought can be retrieved and your server is not affected. Even after charge-backs, an American (or any country that has a lot of paypal users) will bring more money in then daopay can.

so if I send something with mail the guy bought, and if he made charge back you suppose I would travel to him get it back?
Charge back system IS stupid. ban players w.e wont work long term -.-"

 

[dusieqq]

hmm sonical if you would lend me, i would translate it into polish and post on some polish otserv forums, it will be usefull for those who isint so good in english.

OFC in thread name ill write something like "Writen by Sonical, all right reserved" and such.

 

[devianceone]

so if I send something with mail the guy bought, and if he made charge back you suppose I would travel to him get it back?
Charge back system IS stupid. ban players w.e wont work long term -.-"

No, if you actually shipped the item and can prove it he won't win the charge-back and you'll keep the money. If he paid by credit card and calls his bank to get the money back, you'll probably be covered under PayPal seller protection. If you're a buyer and don't receive anything when purchasing on ebay, you also have buyer protection from PayPal. We aren't dealing with shipped items though, PayPal wont help private servers.

The problem is people are selling untraceable virtual goods, what do you expect PayPal to do? Maybe trying to profit off of a CipSofts game isn't the business you should be in if you expect 100% legit money and smooth sailing.

 

[Sonical]

hmm sonical if you would lend me, i would translate it into polish and post on some polish otserv forums, it will be usefull for those who isint so good in english.

OFC in thread name ill write something like "Writen by Sonical, all right reserved" and such.

No problems